Refund policy

Return, Refund, and Delivery Policy: Shemor

At Shemor, we are committed to providing you with the highest quality organic products sourced directly for your health and well-being. Due to the perishable and sensitive nature of organic food items, we have established the following policy to ensure transparency and fairness for our valued customers.

1. Return Policy

• Mandatory Inspection: Customers are requested to check the products thoroughly immediately upon delivery while the delivery person is present.

• Reporting Timeline: All issues regarding freshness, quality, or quantity must be reported at the exact time of delivery. Claims made after the delivery person has left the premises may not be eligible for a return as we cannot guarantee storage conditions once the product is handed over.

• Eligible Conditions: Returns are strictly accepted only if the product is found to be damaged, spoiled, expired, or if you received an item that does not match your original order.

2. Refund Policy

• Verification Process: Once a return is initiated at the doorstep and confirmed by our quality team, we will begin the refund process.

• Refund Timeline: For prepaid orders (online payments), the refund will be credited to your original payment method (bKash, Nagad, or Bank) within 7–10 working days.

• Exchanges: If you prefer not to take a refund, you may choose to receive a fresh replacement of the damaged item. This replacement will be sent along with your next scheduled order.

3. Shipping and Delivery Charges Our delivery rates are set by our courier partners (Pathao, Steadfast, REDX, and eCourier).

• Inside Dhaka: Standard delivery charge is 70 BDT.

• Outside Dhaka: Standard delivery charge is 130 BDT.

• Special Glass Bottle Packaging: Some of our premium products are delivered in glass bottles. Due to the weight and fragile nature of these items, the actual delivery cost can go up to 140-160 Taka (Outside Dhaka) and 90-110 Taka (Inside Dhaka). To provide an extra benefit to our customers, Shemor bears the additional cost to keep your shipping affordable.

• Estimated Delivery Time:

  • Inside Dhaka: 2–3 business days.

  • Outside Dhaka: 2–4 business days.

4. Order Cancellations

• Cancellation Window: Orders can be cancelled without charge before they have been processed and dispatched from our facility.

• Out for Delivery: If an order is marked as "Out for Delivery" and you wish to cancel it, you must pay the full delivery charge to compensate for the logistics cost. Once the product is handed over, it cannot be modified.

Contact Us: For any queries or immediate support regarding your orders, please reach out to us:

• Email: support@shemor.com